Question&Answer

Common Questions

  • Are the service operator required to be online 24hrs?
    No need, the system will show when the customer service ops are offline. The customers can leave a message and the ops will respond accordingly when they are online.
  • What is Echos Chat?
    It is an online customer service system that can be easily used by any businesses without complicated settings.
  • Does it require extra service operators to run Echos Chat ?
    No need. You can download the app version of ECHOS CHAT. After logging on to the app, customers can easily contact you regardless where you are in the world.
  • What do I do if I encounter any problems with my Echos Chat account?
    Contact Echos Chat team and we will do our best to resolve your problems in 24hrs。
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