Seize the customerEchos Chat allows businesses to initiative online chat with potential customers who are browsing the web and actively introduce products or answer any query customers might have.
Multi-channel solution and assistanceWhen there's a cross-departmental inquiry, service op can invite the relevant channel personnel or supervisors to join in the live chat, assisting the customer and speeding up the processing of the customer's query.
Save timeUnlike traditional customer service system, Echos Chat instantly transfer any messages, images, emojis, files and voice messages from one live chat to another.
Data confidentialityEchos Chat is equipped with an independent database, and the entire system is private and owned by each business and will not be monitored by any thirdparties.
Processing and monitoringBusiness Supervisors can monitor every chat history between ops and customers at any time. When encountering a customer complaint relating to the service, all relevant chat content can be called up for investigation.
Internal communicationsEchos Chat has a built-in internal communication platform which allows businesses to no longer be limited by the storage restrictions of other communication apps or worried about any data leaks. The internal call system is equipped with an encryption module to prevent users from being monitored during a call. The one-click delete function also enables a complete wipeout of all communication history from your server when necessary.
Precise data analysisEchos Chat's data analysis program accurately analyzes your customer source and information.
The first Macanese online customer service systemEchos Chat is the very first Macanese online customer service system available in both web and app versions. Service operators are able to multi-task and solv problems more efficiently.